Authors
1
PhD student, Department of Public Administration, Faculty of Management and Economics, Science and Research Branch, Islamic Azad University, Tehran, Iran
2
Professor, Department of Public Administration, Faculty of Management and Economics ,Science and Research Branch, Islamic Azad University, Tehran, Iran.
3
Assistant Professor, Department of Public Administration, Faculty of Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran
Abstract
Purpose: Today, knowledge and information have become a
determining factor in the success and competitiveness of
organizations. Businesses that can acquire the existing knowledge
in their organization and use it in line with business processes, the
products and services of these businesses will have competitive
advantages in the market. It is a relief organization.
Materials and Methods: In this research, the fuzzy Delphi
technique is used to identify the dimensions of knowledge
management capability building, and the fuzzy Dimtel technique is
used to examine the cause and effect relationships of the knowledge
management capability building model in relief organizations, and
the fuzzy ANP technique is used to determine the importance and
priority of factors. Aid organizations are also studied in this
research.
Findings: The results of this research showed that the factor of
specific strategies and goals in enabling knowledge management is
the most effective factor among other factors, and the factor of
designing effective processes to enable knowledge management is
the most effective factor and ultimately the most important factor
among Other factors are specific strategies and goals in enabling
knowledge
management.
Conclusion: The results obtained from Fuzzy Dimetal technique
and Fuzzy ANP show that after the factor of specific strategies and
goals in knowledge management capabilities, the support factor of
senior managers is the most influential and important factor in
applying knowledge management, in fact, the managers of the
organization as a model They are for all the employees of the
organization and they should have enough knowledge about
knowledge management and its benefits in the organization.
Keywords